Social Media Analytics

Social Media Analytics PoC utilise Big Data to process unstructured content from social sites, blogs, chat room transcripts.

The offering can quantify consumer perception about brands, products, services, provide competitors insight, monitor and optimize social media components of marketing campaigns.

A time-boxed 20 days Social Media Analytics PoC aide business to –

• Provide insights and analyse trends such as consumer preferences, emotions, and behaviour.
• Improve customer satisfaction score by knowing customer sentiment.